10 of the Most (FAQ’s) Frequently Asked Questions
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1. What type of trucks do you provide dispatching services for?
We specialize in providing dispatch services for Dry vans, Flatbed, and Reefers. However, if you’re seeking dispatching services for any other type of trailer, you can let us know. We’ll be more than happy to assist you.
2. What will Truck Game Dispatch do for my business?
It’s simple. Most owner-operators get into trucking to drive more miles & earn money. However, they get bogged down by paperwork, load searching, negotiations & phone calls. By taking care of your back-office operations such as load searching, negotiations, email & phone updates, Truck Game Dispatch allows your business operations to run smoothly & get you top paying loads. Our goal is to find you the highest paying loads so that you put more money in your pocket.
3. Do you work in specific areas, or do you cover all 48 states?
We operate in all 48 states, so we can keep you moving no matter were you want to go
4. Do I need to sign any long-term contract to use your service?
No. You do not sign any long term contracts, you do sign what is called a dispatcher carrier agreement. Which basically gives us the right to dispatch loads for you. But, you can cancel our services any time. Just email us with the reason of discontinuing our service, and we will erase all your information from our database.
5. What is the sign up process? What do you need from me in order to begin work?
We need below mentioned documents from you:
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Copy of your CDL.
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DOT Number.
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MC Number.
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Signed W-9.
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Your Active Authority.
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Proof of Insurance (1 Million Liability & 100% Cargo).
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Factoring Information (if any).
We will also need a signed Dispatcher-Carrier Agreement, And A Power of Attorney where you authorize us to book loads for you. In this form you authorize Truck Game Dispatch LLC. to accept freight loads for you, fill out Broker & Carrier set up packets for you, & sign load confirmations on your behalf.
6. Once a load is booked, how will I know the load information?"
Once a load is booked, all the involved parties will be emailed the original rate confirmation. We will send a text or email with all the load information to the driver. (TGD) expects every client Carrier and Driver to have email and text messaging capability.
7. Can I reject a freight load you offered me?
Of course, you may not be interested in every load that we find for you, and if there is a load that does not match your necessities, just say NO to us, plain and simple. Your truck dispatcher will keep on looking for a load that suits you, until we find you one that you like.
8. If detention occurs on a load, will (T G D) assist me in negotiating detention rates?"
Yes. (T G D) will assist Our carrier with the negotiation of detention, and or layover pay? It is important to remember that detention is paid by the broker/shipper and in no case is absolute.
9. How does (T O N U) Truck order Not Used work?
We contact the Broker/ Shipper on your behalf. It varies on every situation from $100 -$500, we charge 10% of that TONU payment amount.
10. What is a factoring company and how can my company benefit from utilizing one?
A factoring company purchases a carrier’s receivable at discounted rates, usually from 2%-3% of the gross paying load, essentially advancing payment for that load . Generally, a carrier utilizing a factoring company, should see payment directly deposited into their bank account within 24-48 hours upon completion of the load. A carrier utilizes a factoring company’s service due to the carrier’s high costs involved with operating a trucking company and lack of liquidity. Routine costs that carriers are burdened with are Driver and staff payrolls, fuel, insurance, truck payments, maintenance and breakdowns etc. Unless a carrier has a strong balance sheet or working capital, we strongly recommend carrier’s utilize this service and we can assist your company in becoming acquainted with a reputable factoring company.